Contact LawHand support.
Email [email protected]. Firm administrators can also file a severity-classified request from inside the workspace.
How to reach us
Support requests are handled through [email protected]. Signed-in firm administrators can file a classified request from Administration, which records the acknowledgement clock and the policy version it was classified under.
Objectives, not an SLA
LawHand publishes coverage hours, S1-S4 impact definitions, acknowledgement objectives, and escalation routes. These are operating objectives, not an SLA, warranty, or service-credit promise unless incorporated into signed customer terms. Current values are published on the support page.
What to send
Include the firm name, what you expected, what happened, the approximate time and time zone, and how many people are affected. Do not send privileged client material, passwords, API keys, or authorization codes.